SHIPPING & RETURNS
What is your return policy?
Returns are free and easy! Because we're a small company with a small amount of inventory, we ask that if your clothes aren't a good fit, then you get it back to us in a flash. All returns must be postmarked within 10-days of your purchase date to receive a full refund. To receive store credit, your return must be postmarked within 21-days of your purchase date. Items must be returned in their original packaging, without wear or damage, along with the packing slip. Free returns are only valid for customers within the United States. All items purchased on sale and in the final sale collection are final sale and cannot be returned unless they are received damaged or defective.
How do I return something?
First of all, returns are always free. If you don't love your clothes, here is what to do if you want to process a return:
1. Send an email to email@example.com with your order number, what you are returning, and why (if you don't mind!)
2. We'll send you a label and you can drop your package off at any USPS location. You can even use the original bag!
3. Give us about 7 days to receive your return and process your refund.
Helpful hint: If you are hoping for an exchange, it's best to order the new one first and then we can process your return separately. Since each piece has such limited quantities, we can't promise we'll be able to do like-for-like exchange. But, if you go ahead and order the new piece while it's still in stock and before we get your return, then we can get you your best size.
How much does shipping cost?
For any purchases over $75, shipping Is free. If your purchase is under $75, we charge a $5 flat fee to get your package to you. Our goal is to offer free shipping all the time but we aren't quite there yet.
How long does it take to get my clothes?
Once you place an order, we will ship it out within 2 business days. Once it is out of our hands and into USPS, we will send over a tracking number for you to keep on eye on it. On average, it takes about 3-7 days to get to you. Believe me, we want you to get your clothes as fast as possible. If you have problems along the way, email us at firstname.lastname@example.org and we will do what we can.
Can you tell me more about where your clothes are made?
We love this question because it means people care. And we really want people to care. Our clothes are all made in the USA and are from various manufacturers, mostly based in Los Angeles. As we grow, we hope to be able to travel to these manufacturers and build relationships with the people who make our clothes. We'd love your support along the way.
Shoot us an email at email@example.com! We are a small but mighty team of women doing our best to make cute, affordable, made in the USA clothes accessible to everyone who wants them. We're constantly trying to change to be better and do better - just like Nellie! Please don't hesitate for even a second to email us if you have a question, comment, or concern.